PRONTO Support How do I log in to my account? • To log-in to your account, please click on the following link to be taken back to the • If you do not have an account yet, you can click here to • If you have forgotten your password, simply enter your e-mail on the What should I do before connecting to a Live Proctor?

• Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam. • With the exception of the International Code Council PRONTO website, all other programs and applications are closed.

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• You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Halo custom edition key. Examples include a driver’s license or a passport. • Your work station is clear of any papers and other miscellaneous items. Where can I test my system for the Live Proctor Requirements? • You will be able to run a full system diagnostic test through the link provided: • Before connecting to a live proctor, ensure that your browsers Pop-up blocker is disabled by following the help link: What do I do if I encounter technical issues during my PRONTO exam? If you encounter account, or purchasing issues, please send your: • Account Number • Full Name • Brief description of the issue To the ICC Support team at.

If you encounter technical issues with your live proctor, please contact Examity directly: • Call 855-Examity (855-392-6489), Option 1 • Connect to Technical support through • Send an email to.